Because an engaged customer is a loyal customer
The all-in-one personalisation engine that transforms the way hospitality businesses engage with their customers.
Take personalisation to the next level
LOKE fully digitizes your business transactions to extract data that is used to personalise, enhance, and maximize customers’ experience at your venue. All data points feed into a marketing engine used to gather insights and create a fully personalised start to finish experience; from loyalty and marketing programmes to ordering and payment services.
This converts into increased number of visits and average spend. The 2022 LOKE data shows that on average when a loyalty and rewards scheme is implemented via the LOKE platform, loyal customers spend 2.7x as often.
Centralised solutions linked to a powerful marketing engine
LOKE deploys its expert technology to unify operational flows and obtain insights that are used to better engage customers prior, during and post transaction.
Order & Payment
Offer a seamless ordering and payment process to your customers – no more chasing the waiter, everything is under their control!
Click & Collect
Allow your customers to come and pick-up their orders at a chosen time and location.
Delivery
Delivery service made easy – with the support of your own riders, a third party drivers network or one of our trusted partners.
Marketing
Loyalty and promotion engine driving increases in customer frequency, average spend and customer lifetime value.
The above solutions are our data sources. They feed into LOKE’s MARKETING ENGINE, from which detailed insights are extracted. With in-depth knowledge about your audience, you can now create engaging loyalty programmes that are personalized to your venues and your customers.
Why LOKE?
ALL-IN-ONE
We bring it all together.
Operators have fragmented technology platforms used to gain data from wifi to reservations. LOKE’s platform integrates all these channels whilst digitising other key payment channels creating a centralised view of your customer.
Expert Technology
We’ve been around for 10 years.
Providing the best technology available, and one that has been refined and proven over a decade.
Customer Retention
We take personalisation to next level.
Our powerful marketing engine personalising the customer experience to improve service, spend and footfall.
Lead with a competitive advantage on standard ordering & payment solutions
Hospitality is built on great customer service. Providing the option to order from a phone or staff is equally important. Knowing what your customer likes and how they want to interact with your brand will ultimately lead to a better experience and increased loyalty.
LOKE’s marketing engine will curate the customer journey based on their behaviour, spend and demographic, delivering personalised content, rewards, and promotions, incentivising them to engage and to spend more at your venue.
Key partners
Let’s chat
To learn more, get in touch with our team and receive personalised advice!