Should a Vegan be invited to your steak nights?

Know your customer and improve your service with LOKE’s powerful sales and marketing platform!

The break-through proposition offered by LOKE unifies your sales channels and captures insightful customer data to personalise their journey.

LOKE takes your business to the next level by creating branded, configurable apps with an intuitive dashboard. Our features have been specifically designed to elevate your customers’ experience and transform the way they engage with your brand to increase your revenue.

 

1. Loyalty & Marketing

 

Did you know ...

“The cost of acquiring a new customer is five times the cost of retaining an existing one”

LOKE will help you understand and know your customers better, enhancing their own experience with your brand and driving them to spend more, more often!

Increase the average spend per transaction by

30%

Increase frequency of transactions by

2.7x

 

  • LOKE connects all points of data via sales channels such as reservations, ordering, payments & feed back platforms allowing our personalisation engine to optimise the guest experience at each touch point.

  • Target your most valuable customers with digital stamp cards, vouchers, tiered loyalty programmes and personalised rewards, campaigns and content.

  • Monthly email campaigns are a thing of the past. Go from one, time consuming email a month, to thousands of automated unique online engagements based on their behaviour. Increase customer sales engagement by up to 3x!

 

2. Order & Payment

LOKE’s order and payment solutions make it easy to scale up
your business and increase your revenue.

 

 

  • Customers order from the waiter and when they are ready, simply scan a QR code and pay. This is the fastest way to pay, increases table turnover and removes frustration for the customer when leaving.

  • Allow your customers to pay at the counter with the phone, allowing them to earn rewards and benefits.

  • Allow customers to order from their table. This option reduces pressure on staff and improves guest satisfaction. It is also proven to increase spend per table.

  • Make is simple for customers wanting to order room service, simply scan a QR code and the order is sent to the kitchen.

  • Allow your customers to come and pick-up their orders at a chosen time and location.

  • Place less reliance on 3rd parties with high commission fees. Our Delivery service is simple, rewarding and allowing you to use your own riders, third party drivers or one of our trusted partners.

3. Marketing Specialist

To ensure the success of your platform, LOKE will provide a hospitality marketing specialist to support you in the set-up, deployment, training and ongoing campaign development to maximise your return. Their key objective is to optimize your time and efforts, while supporting your team in driving the highest footfall and revenue to your business.

 

4. Reports & Insights

On top of the features designed for your customers’ satisfaction, LOKE gives you access to comprehensible reports on:

  1. Return on investment (ROI)

  2. Customer spend and behaviour

  3. Customer segmentation

  4. Campaign tracking

  5. Data download and export

Are you ready to grow
your business?

After introducing LOKE into their day-to-day, our operators experience an average increase in transactions, average spend, number of visits and revenue.