A tailor-made loyalty, ordering and payment app for retail and hospitality businesses
Who We Work With
The Milestone Group Case Study
Order Ahead, Order to Table, Pay at Table, Promotions & Vouchers
Award winning Milestone Group, that also includes the largest food hall in the North of England has launched the full capability of the LOKE platform including the ability for customers to pay with their phone, order directly to their table, click and collect whilst rewarding customers with a personalised experience. The results are outstanding:
16% increase in revenue
53% increase in average spend via the app vs a face to face transaction
22,000+ registered users
18,000+ number of transactions per month
Gelato Messina Case Study
In Store Payments & Loyalty
Gelato Messina (17 sites) one of Australia’s iconic national brands launched with LOKE’s fully integrated in-store payment, social engagement and loyalty app branded ‘Gelato Messina’. The results speak for themself.
Results:
1,000 credit card registrations per hour in the first 2 days
Reached number 2 on the app store for most downloaded app
Trending/viral online
Achieved 20 publications with international exposure
Increased average transaction spend by 65%
74% retention rate
Customer feedback 'Is this a gift from God?!'
National Australia Bank Case Study
Order Ahead, Promotions & Vouchers
Key Objectives:
New channel for sales
Reduce staff costs
Streamline the order process
Reduce que times
Increase productivity
Results (Independent Case Study By NAB)
National Australia Bank (NAB) partnered with LOKE to build and support the NAB Dash app. The NAB Dash app is developed to provide brick and mortar merchants the tools to better engage with customers. The app was launched at Metricon Stadium across multiple venues allowing fans to purchase food and beverage from their seats using the NAB Dash app, the order was not processed until the customer reached a certain trigger point using beacon technology. Some key stats:
Consistently served 3 customers in the same time 1 customer was served at the normal till (excludes line up time for normal line)
Fastest service: 4 seconds (Fastest service at normal bar was 53 seconds)
Average spend: $20 p/p (1.65 increased average spend per customer)
Key Partners
Key Partners
POS Partners
LOKE office locations
United Kingdom
55 Upper Ground,
South Bank,
London
+44 771 900 9161
Singapore
10 Anson Road
#23-14, International Plaza
Singapore 079903
+65 8245 4060
Australia
41 Derby Street
Collingwood, 3066
Victoria, Australia
1300 349 469
New Zealand
312/125 Customs Street
West Auckland, 1010
New Zealand
+64 21 419 888
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