SMALL'S BAR APP

Perth’s Small’s Bar is leading the way in revolutionising how customers experience great hospitality. Despite the name, Small’s Bar is big, seating up to 250 people and big on ideas by becoming a cashless experience where patrons need not leave their seat, or wait to be served to get that next drink on the way to the table. 

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Small’s Bar contacted LOKE with the problem “How do we improve wait times, maintain our focus on customer experience and introduce technology into our service and reward our customers for their loyalty?”

The solution? The Small’s Bar app allows customers to walk into the bar, take a seat, order directly to the table without waiting for service, still have the customer service experience when the wait staff delivers the drinks to the table. Every order via the app is rewarded via LOKE’s customisable loyalty program and provides valuable information to the owners on what customers like, how often they are coming, spending per visit and what marketing activities they respond to.

The outcome? Customers love it, service has improved and the business is thriving. 

All the proof you need is to drop into Small’s Bar and experience the app for yourself. Located at Eaton Fair Shopping Centre, Small’s Bar is the perfect example of forward thinking hospitality operators who have harnessed the technology available to them to improve their product. 

A loyalty and rewards program helps boosts ROI simply because it encourages customers to spend more because there is trust between the business and customer. LOKE’s loyalty and reward program can boost basket size by 25% and increase return visitation by 3 times. 

The Small’s bar app has allowed them to build their business through minimising wait times, using data to create more effective methods of communication and taken the hassle pulling out your wallet. 

Why not beat the queue at Small’s Bar AND earn loyalty rewards at the same time! All you need to do is download the Small’s Bar app today so that you can enjoy the Small’s dining experience even more. To use the app, simply download it onto your Apple or Android device and follow the simple steps. Earn 1 bonus point for every $1 spent! Once you get to 100 points you can cash it in for $10 credit!

ONE PERCENT FOREST APP

One Percent Forest, an Icelandic-style independent speciality coffee shop that offers, delicious food, fresh juices, craft beers, cocktails, local art and good music with the friendliest staff in Woolton Village, Liverpool.

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Working closely with LOKE, this quirky cafe were able to create an app to keep their customers coming back to their business - implementing a loyalty program. One Percent Forest wanted to boost their business by enhancing customer experience. A loyalty and rewards program is important for small business success, that is because they are becoming increasingly popular. Loyalty and reward programs, captivate current customers to remain engaged and spend more money at your business. Implementing a loyalty program is vital for your business, it is also easier to market your business to existing customers through real-time communication rather than retaining new ones.

LOKE’s loyalty program can help ensure that One Percent Forest’s customers have a reason to return to their cafe for future purchases. If there is a loyalty program, it is more likely that the customer will return which then results in them to continue purchasing from your business.

You can pay your bill at One Percent Forest with the app and earn points and rewards as you go. Available for free on iPhone & Android. Search for ‘One Percent Forest’ now!

Powered by LOKE.

Written by Sonita Asahak


ALOWISHUS DELICIOUS APP!

At Alowishus Delicious, they have made it their mission to create community everyday and grow meaningful, lasting relationships with their staff, suppliers and of course, their customers. Giving back is a big part of their business.

LOKE welcomed Alowishus Delicious in November 2018, within a few months their app has been downloaded thousands of times with a 4.9 rating on both the App Store and Google Play Store.

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As with a growing number of hospitality providers Alowishus is no longer simply a pay at counter business with 50% of all app transactions coming from pre-orders — changing the way their customers interact with the business.

The in app rewards system strengthens the bond between Alowishus and their customers, even when they are not in the store. The Alowishus team have successfully created customer journeys through LOKE’s web hooks — focusing on marketing efforts to be more effective, more direct and provide a greater return to the business.

LOKE’s loyalty and rewards program is a powerful tool that provides a clear measure of ROI (return on investment) by offering a link between in-store payments and ordering to loyalty and a host of other clever marketing features.

Check out the Alowishus app landing page for a taste of the way this savvy business encourages new and existing customers to become a member.

https://alowishus.com.au/app/

They encourage their members to use the Alowishus Delicious app every time they make a purchase by earning 10 points for every dollar spent with access to exclusive rewards and experiences.

Powered by LOKE.

Written by Sonita Asahak

GELATO MESSINA TESTIMONIAL

Gelato Messina pioneers of weird and wonderful gelato creations and one of Australia’s most popular brands, talk mobile payments to the joy of cashless customers nationwide🍦

THE MILESTONE GROUP TESTIMONIAL

THE MILESTONE GROUP

THE BRAND BEHIND THE RECENT OPENING OF NORTHERN ENGLAND’S LARGEST INDEPENDENT FOOD HALL ANNOUNCES PARTNERSHIP WTH LOKE

The Milestone Group, the brand behind Sheffield’s renowned restaurants, including The Milestone, Craft & Dough, INC Rooftop Bar and most recently, The Cutlery Works - a 14,000 sq ft hive of food and drink businesses, making it the largest independent food hall in Northern England, has today announced its partnership with LOKE, the loyalty, ordering and payment app for the hospitality industry.

LOKE is Australia’s No.1 tailor-made loyalty app and its recent launch in the UK will see it providing customers of The Milestone Group with the means to not only place food and drink orders from their mobile phones, but also pay for items in the same easy, quick and simple way.

The Milestone Group has launched the app with the objective of driving speed of service, ease, convenience and ultimately increased footfall with customers. Its other core objective is to remove pressures from its front and back-of-house teams for them to feel completely free to focus their attentions on delivering a totally engaged customer experience.

In order to drive footfall and repeat business, the Group is incentivising customers with a pre-loaded £5 credit which they can top-up and use as payment across any venue. Additionally, customers will earn points on all purchases made via the app – so for example 10 loyalty points for every £1 spent, plus gain access to exclusive offers and rewards.

Speaking of the partnership Matt Bigland, Director of The Milestone Group commented “Our teams are intrinsic to the continued success of our business. As an operator, our core focus is the happiness of those teams and delivering on a truly engaged customer experience – LOKE has enabled us to do this. For our customers, it’s safe, secure and simple. In terms of results, I have a happy team who now have the head space to focus on delivering a brilliant experience. Operationally, the app has enabled us to completely streamline across front and back-of-house and from a sales perspective, we increased footfall by 53% and upsells by 16% in month alone.”

Matthew Khoury, CEO, LOKE commented: “We’re really excited to be working with such a forward thinking brand as The Milestone Group across their estate. Competition is now so fierce in our industry, with innovation making the tech route so accessible that the strongest brands are emerging as those who are taking their dining digital. Increasingly, we’re seeing consumers expect technology to be part of their dining out occasion and the operators who provide that digital dimension will ultimately be the ones who come out on top. At LOKE, we’re completely focused on removing the pain points for an operator in the eyes of a diner to deliver on their expectations of an incredible journey and ultimately experience. Loyalty plays a key role in this journey and especially loyalty that customers want, but not at the detriment of de-valuing an operator’s brand.”